If you are still not satisfied, you can make a final written appeal to the Executive Director of the New York City Water Board.ĭownload the Dispute Resolution Process Overview.Ĭombined Water and Sewer rate history per 100 cubic feet (748 gallons): If you are not satisfied with that result, you can appeal to the Deputy Commissioner. If you are not satisfied with the decision of the Customer Service Call Center, you may file a written complaint to the Bureau of Customer Service. You can settle most charge disputes by contacting the Department of Environmental Protection (DEP) Customer Service Call Center. Water and Sewer Bill Amnesty Program to learn about DEP's limited, one-time amnesty program forgives accrued interest for eligible past-due water and sewer bills January 30 – April 30, 2023.Water and Sewer Rate for rate information.Water and Sewer Bill for general information about water and sewer bills and how to make account updates. Water and Sewer Bill Payment to make a payment, find out your current balance and payment due dates, and learn how your water bill is calculated.
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